Privacy Policy

Effective Date: May 2025

And Relax (Travel) respects your privacy and is committed to protecting your personal data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our services, including our website https://andrelaxtravel.com as well as phone consultations and email communications.

1. Information We Collect

We may collect and process the following types of personal information:

a. Personal Identification Information

• Full name
• Email address
• Phone number
• Postal address
• Passport details (for travel bookings)
• Date of birth

b. Travel Information

• Travel preferences and interests
• Itinerary details
• Travel companions' information (as provided by you)

c. Payment Information

• Billing address
• Payment card details (processed securely via third-party payment processors)

d. Technical Information (if using our website)

• IP address
• Browser type and version
• Pages visited and time spent on site
• Cookies (see Section 6)

2. How We Use Your Information

We use your information to:

• Provide travel consultation and booking services
• Communicate with you about your bookings and travel plans
• Customise your travel experience
• Comply with legal obligations (e.g., visa applications, booking confirmations)
• Improve our services and website
• Send you travel tips, updates, and marketing communications (you can opt-out anytime)

3. Sharing Your Information

We only share your information when necessary and only with:

• Airlines, hotels, tour operators, and other travel service providers
• Payment processors
• Legal or regulatory authorities when required

4. Data Storage and Security

Your personal data is stored securely and only for as long as necessary to fulfill the purposes we collected it for. We take appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse.

5. Your Data Protection Rights

You have the right to:

• Access the personal data we hold about you
• Request correction or deletion of your data
• Object to or restrict how we process your data
• Withdraw consent (where processing is based on consent)
• File a complaint with a data protection authority

To exercise any of these rights, please contact us at [insert contact email or phone number].

6. Cookies

Our website may use cookies to enhance user experience. You can choose to set your web browser to refuse cookies or alert you when cookies are being sent.

7. Children’s Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we do, we will revise the "Effective Date" at the top. We encourage you to review this policy periodically.

9. Contact Us

If you have questions about this Privacy Policy or how your data is handled, please contact:

And Relax (Travel)
lisa@andrelaxtravel.com
07515 263050